Following are the key VoIP Call Center solution components:
- Automatic Call Distributor (ACD) – Intelligent call routing and queuing
- Auto Attendant – Interactive voice response (IVR) and custom messaging
- Agent and Supervisor Clients – Intuitive interface for greater agent productivity and management oversight
- Enhanced (ACD) – Enhanced queuing when VoIP Call Center is not staffed as well as wrap-up timer enhanced settings
- Call Center Express Agent for daily statistics and ACD state management
- Music On Hold and Comfort Announcement – Callers are provided with a greeting, followed by music or advertisements and periodic comfort announcements in audio or video format
- Call Recording Solution
Key Benefits
Following are the key benefits of the Call Center solution:
- Improves customer service – Ensures all incoming calls are serviced efficiently under any network condition and at any time.
- Solution components offer a flexible solution packaging:
- Manages calls effectively – Chooses from a range of Call Distribution policies including skills-based call distribution
- Minimizes costs – Provides the option for agents to work remotely with access to all call features—offering a smart way to increase staff without renting office space.
- Virtual ACD (ACD, Call Center Express Agent) – Cost effective Call Center offering
- Virtual Call Center (Enhanced ACD, Call Center Agent/Supervisor with reporting) – Complete Call Center offering
- Establishes Call Centers anywhere in the world with PCs and a broadband connection—without additional hardware, PC-resident software, or traditional phone lines.
- Offers 24 x 7 x 365, Follow-the-Sun customer care – Offers ubiquitous services with a single number for distributed Call Center locations
For further assistance or to start your Hosted VoIP Call Center service, please contact a VoIPBusiness Networks sales representative by clicking here.
| Purpose: | To Optimize Telecom Management |
| Vision: | To provide the highest quality network services throughout the western United States. VoIPBusiness clients enjoy increased uptime, reduced costs, enhanced flexibility, and improved resource utilization through their innovative monitoring, maintenance, and management services. |
| Mission: | Technical Support Services – To leverage VoIPBusiness experience, collaborative tools and processes to reduce ownership costs and risk of failure of enterprise telecommunication systems. |
| Consulting Services | Learning VoIPBusiness clients’ business to discover and solve complex enterprise telecom system and contact center challenges. We drive tangible results by aligning people, process, technology and training. |
| Core Values | Honor God in everything we say and do. We do not endorse a specific religion. Nevertheless, God provides the ultimate standard of conduct. And therefore, VoIPBusiness highest ideal is to honor God in decisions, actions and words. |
| Make a fair profit | Without profit we cease to exist which would negatively impact their clients, partners, vendors and employees. VoIPBusiness highly scalable business model will increase the bottom line faster than the top line. |
| Earn a national reputation for EXCELLENCE | Aspiring to attain the highest levels of quality and fairness to all parties builds demand for VoIP UK services and earn long-lasting and highly profitable client relationships. |
| Innovation and collaboration | Continually exceeding the expectations of our clients requires constant innovation and collaboration. This is a natural out-cropping of our team’s passion for delivering service when, where and how our customers what it. We stress innovation and collaboration in our internal decisions as well as our customer service offerings. |
| Teamwork | What we accomplish together and the resulting delight of the customer is far more important than individual glory. We all attribute our success to the team and quickly share credit while owning up to our individual responsibility. As we challenge each other to grow and excel, occasional conflict will occur. When it does we always give the other team member the benefit of the doubt. |
