Short for Voice over Internet Protocol, VoIP is a technology protocol that makes it possible to transmit multimedia and voice data via the internet. This means digitizing your voice into packets for transmission over the internet and not cell towers and copper wires.
If you’re using services such as Google Hangouts, Zoom, or Skype, you have a basic idea of how VoIP works. But do you know you can use this type of functionality as your business’ primary communication form?
Read on to find out the benefits of having a VoIP business phone.
VoIP calls are sent via a dedicated IP connection or a high-speed internet connection, depending on what your phone provider is offering. Some providers let you use both.
Your service should meet the basic quality standards if you are using the telephone provider’s network. However, the same does not apply if you choose an internet connection.
Compared to landlines, VoIP business phone systems do not require a lot of equipment to function. This makes installing a VoIP phone a cost-friendly option.
Data transmission over the internet means making a long-distance phone is like emailing. Most VoIP service providers have no long-distance or low fees, cutting the traditional bill of the average business by up to 50%.
An Excellent Choice for On-the-Go Businesses
Communication over an internet connection opens an entire world of opportunities for your business. Employees and yourself no longer have to stick to office desks or work on-premises with cordless phones. Instead, you can be anywhere in the world and still communicate as if you are in the office using a VoIP service.
Mobility is a major game-changer for any small to medium business. All your employees working in different parts of the country, travelling, or working from home can be in constant communication with each other from a single business phone line.
Extra phone functionality outside your office will also help improve your external and internal communications. For instance, dialling the business line directly will ring an employee’s mobile device. Employees can achieve a better work-life balance by turning off notifications, setting the device to DND, or using automated messages to reply.
The traditional phone system will not offer as many advanced features as you would find in a VoIP business phone. Most VoIP features are standard and available at a low cost, with providers adding more at even lower prices.
However, not all VoIP services are the same. Business-only services will usually offer features such as:
- Custom marketing messages and holding music
- Voicemail to email transcription
- Call analytics
- Internet faxing
- Automated attendants
- Call recording, transferring, and forwarding
- Conference and video calling
Implementing a VoIP service with these features makes your business sound professional. You will look much bigger than you are and offer callers and customers VIP-level customer service.
VoIP is Scalable
Business growth means you require more employees. However, this can be a hassle. A traditional phone system means adding a new phone and an active line, which can be expensive.
Using a VoIP service means you only need to call the provider and you have a new line in minutes.
A common worry is that VoIP goes down when the internet stops working. However, this does not occur in professional installations. Features such as call-forwarding in a VoIP business phone and internet plans are incredibly flexible.
You choose how and where the calls are to be forwarded, so you never lose productivity in case of power outages. While your office phone will not work, your laptop or mobile device is still working.
Make the Right Decision
Moving to a VoIP business phone system can be confusing, considering all the features and services available. It is best to have a reliable and knowledgeable adviser at hand to assist with making a major decision like this one.