Online face recognition technology is becoming dominant in the banking and financial services sector. It offers multiple advantages, such as improved security, streamlined customer experience, and enhanced KYC compliance. However, it has some risks, including privacy concerns, vulnerability to cyber-attacks, etc.
In this article, we will navigate online face recognition, its advantages, and risks in banking and financial service, etc.
What is Online Face Recognition?
Online face recognition is a biometric technology that uses artificial intelligence (AI) algorithms to analyze and identify human faces in digital images or videos.
This technology works by capturing an image or video of a person’s face and then analyzing several aspects of the face such as the distance between the eyes, the shape of the nose, and the shapes of the jawline.
Online facial recognition is used in various industries, including security, healthcare, retail, banking, and financial services. It has advanced features that can boost the performance of institutions and may have some risks. However, the National Institute of Standards and Technology (NIST) research found that the accuracy of online facial recognition algorithms has improved dramatically in recent years, with a 99.5% accuracy rate for face verification.
Advantages of Online Face Recognition in Banking and Financial Services
As online face recognition increases, its market size is expected to reach $12.11 billion by 2028, growing at a compound annual growth rate (CAGR) of 15.4% from 2021 to 2028. The banking and financial services industries are contributing most to the development of online face recognition as it offers them many advantages.
Some main advantages of online face recognition are mentioned below :
Using facial recognition to verify the customer’s identity makes it more difficult for fraudsters to use fake IDs. This technology provides an additional layer of security, making it difficult for criminals to perform fraudulent activities.
Online face recognition technology saves the efforts and resources of the bank and the customer. This results in a better experience, allowing banks to onboard customers more quickly and efficiently.
Automated identity verification processes reduce labor costs and minimize human errors. This improves the accuracy of identity verification, reducing the risk of costly errors and improving the efficiency of banking and financial services.
Enhanced KYC Compliance
With accurate facial recognition, banks can ensure compliance with KYC (Know Your Customer) regulations by verifying the customer’s identity. This helps to prevent money laundering and other financial crimes and maintain regulatory requirements.
Risks of Online Face Recognition in Banking and Financial Services
While online face recognition technology offers several advantages in the banking and financial services sector, it also may have certain risks, including:
The use of facial recognition technology raises concerns about privacy and data protection, as it involves capturing and processing the biometric information of customers. Collection and storage of facial data by financial institutions may make customers feel uncomfortable, leading to a violation of privacy.
Biases and Errors in facial recognition algorithms
Online facial recognition algorithms may represent biases based on race, gender, etc. It may lead to accurate identification and inclusion of groups of customers. It may also produce errors due to lighting and facial expressions that lead to the false identification or rejection of valid customers.
Vulnerability to cyber-attacks
Online Facial recognition systems may be weak against cyber-attacks, which could result in stealing sensitive customer information or manipulating the system to commit fraudulent activities.
Legal and ethical issues
The use of facial recognition technology in banking and financial services increases legal and ethical questions, such as the potential for discrimination, misuse of biometric data, and violation of customer rights.
While this technology offers many benefits in the banking and financial services sector, it has risks. Platforms such as HyperVerge provide advanced systems for banking and financial institutions to reduce such risks. However, many platforms offer advanced online face recognition systems, which can reduce 99% of fraudulent activities.
Technology for face recognition online has revolutionized the way banking and financial services operate. It offers multiple advantages, such as increased security, cost savings, and better compliance with regulatory requirements. However, there are also risks associated with this technology, including privacy concerns, biases and errors in facial recognition algorithms, vulnerability to cyber-attacks, and legal and ethical issues.
Online face recognition technology can potentially transform the banking and financial services industry. However, it is crucial to maintain the advantages with the risks to ensure that this technology is used ethically, lawfully, and responsibly and to safeguard customers’ privacy.